jlbd5 Privacy Policy

This Privacy Policy ("Policy") applies to all users of the jlbd5 platform accessible at jlbd5.pro ("Platform", "we", "us", "our"). It describes the categories of personal data we collect from you when you register, deposit funds, place bets, contact support, or otherwise interact with jlbd5; the purposes for which that data is used; the circumstances under which it may be shared with third parties; and the rights you hold in respect of your personal data under applicable data protection principles.

By using the jlbd5 platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please do not use the jlbd5 platform. Questions about this Policy may be directed to our support team at [email protected] at any time. Our team operates 24/7 Bangladesh Standard Time (BST, UTC+6).

1.1 Information You Provide Directly

When you register an account, complete KYC verification, make deposits or withdrawals, contact our support team, or participate in promotions, you provide us with personal data. This includes:

• Your registered Bangladeshi mobile phone number.
• Your full legal name and date of birth as shown on your National ID card (NID).
• A photograph or scan of your NID card submitted for KYC verification.
• Your mobile wallet details (bKash, Nagad, Rocket, or Upay account number) used for deposits and withdrawals.
• Any correspondence you send to our support team, including the content of support chat messages and emails.

1.2 Information Collected Automatically

When you access and use the jlbd5 platform, certain technical and behavioural data is collected automatically by our systems. This data is used to operate the platform securely, detect fraud, and improve service quality. It includes:

• Your IP address and approximate geographic location derived from it.
• Device type, operating system, browser type, and screen resolution.
• Session duration, pages viewed, games played, bets placed, and navigation patterns within the platform.
• Cookies and similar tracking technologies — see Section 5 for full details.

1.3 Information from Third-Party Payment Processors

When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, our payment processing partners may share limited transaction confirmation data with jlbd5 — such as transaction reference numbers, amounts, and timestamps — solely to verify and reconcile payment records. jlbd5 does not receive or store your full mobile banking PIN, password, or any sensitive authentication credential from these providers. Full mobile wallet security terms are governed by the respective provider's own policies.

2.1 Platform Operation and Account Management

The primary purpose for which jlbd5 collects your personal data is to operate the platform and manage your account. This includes: creating and maintaining your player account; processing deposits and withdrawals to and from your registered mobile wallet; verifying your identity and age as required by our responsible gaming obligations; delivering customer support when you contact us; and enforcing our Terms and Conditions, including investigating suspected fraud or prohibited conduct.

2.2 Fraud Prevention and Security

jlbd5 uses automatically collected technical data — including IP addresses, device identifiers, and session behaviour patterns — to detect and prevent fraudulent activity, unauthorised account access, money laundering, and multiple-account abuse. This processing is in jlbd5's legitimate interest and is also required to meet our legal obligations as a platform that handles financial transactions. Fraud-detection processes are automated and are supplemented by manual review where anomalies are detected.

2.3 Responsible Gaming Monitoring

jlbd5 uses your account activity data — including deposit frequency , session duration, and betting patterns — to fulfil our responsible gaming obligations. This includes identifying players who may be exhibiting signs of problem gambling and applying appropriate interventions such as account limits, cooling-off periods, or self-exclusion where required. This processing is a legal and ethical obligation for jlbd5 and cannot be opted out of.

2.4 Service Improvement and Analytics

Aggregated and anonymised behavioural data is used by jlbd5 to understand how players use the platform, which games are most popular, where technical issues occur, and how to improve the overall user experience. This analytics processing does not involve identifying individual players and is conducted on anonymised datasets only. jlbd5 does not use your personal data for targeted advertising on third-party platforms.

3.1 Contractual Necessity

The majority of personal data processing carried out by jlbd5 is necessary to perform the contract between jlbd5 and you — namely, the Terms and Conditions you agreed to when registering your account. Without processing your mobile number, identity documents, and payment wallet details, jlbd5 cannot create your account, process your transactions, or provide you with gaming services.

3.2 Legal Obligation

Some data processing is required for jlbd5 to comply with applicable legal obligations, including KYC and anti-money laundering requirements, responsible gaming obligations, age verification requirements, and obligations to report suspicious financial activity to relevant authorities. jlbd5 cannot waive these processing activities regardless of player preference.

3.3 Legitimate Interests

Certain processing activities — including fraud detection, platform security monitoring, and anonymised analytics — are carried out on the basis of jlbd5's legitimate interests in operating a secure, fair, and well-functioning platform. Where jlbd5 relies on legitimate interests, it has assessed that those interests are not overridden by your privacy rights, given the nature of the data involved and the protections applied.

4.1 Payment Processing Partners

To process your deposits and withdrawals, jlbd5 shares the minimum necessary payment data — such as your registered mobile wallet number and transaction amounts — with our payment processing partners (bKash, Nagad, Rocket, Upay). These partners act as independent data controllers for their own platforms and their data handling is governed by their own privacy policies. jlbd5 does not share your identity documents or KYC data with payment processors.

4.2 Technology and Service Providers

jlbd5 works with trusted third-party technology providers to deliver platform functionality, including game content providers (such as Evolution Gaming, Pragmatic Play, Ezugi, Spribe, and Microgaming), cloud infrastructure providers, customer support software providers, and fraud-detection service providers. These providers are contractually bound to use your data only for the specific purpose of delivering their service to jlbd5 and are prohibited from using your data for their own independent purposes.

4.3 Legal and Regulatory Disclosure

jlbd5 may be required by law, court order, or the direction of a competent regulatory or law enforcement authority to disclose your personal data. In such cases, jlbd5 will comply with the legal obligation and will notify you of the disclosure where it is legally permitted to do so. jlbd5 will not disclose more data than is strictly required to satisfy the legal or regulatory demand.

5.1 What Are Cookies?

Cookies are small text files placed on your device by the jlbd5 platform when you visit. They allow the platform to recognise your device across sessions, maintain your login state, remember your preferences, and collect aggregate usage data. jlbd5 uses only first-party cookies (set directly by jlbd5) and a limited number of third-party cookies set by our technology partners for the purposes described below. jlbd5 does not use advertising cookies or cross-site tracking cookies.

5.2 Types of Cookies We Use

jlbd5 uses three categories of cookies on the platform:

• Essential cookies — required for the platform to function correctly. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Functional cookies — remember your in-platform preferences such as your most recently used payment method or language setting, so you do not need to re-enter them on each visit.
• Analytics cookies — collect anonymised, aggregated data about how players navigate and use the platform. This data is used solely to improve platform performance and user experience and does not identify individual players.

5.3 Managing Cookies

You can control and delete cookies through your mobile browser settings. Most browsers allow you to block all cookies, block only third-party cookies, or delete existing cookies. Please note that disabling essential cookies will impair or prevent access to the jlbd5 platform. Disabling functional or analytics cookies will not affect your ability to play but may reduce personalisation features. For instructions on managing cookies on your specific device and browser, refer to your browser's help documentation.

6.1 Retention During Active Account

jlbd5 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable legal and regulatory obligations. Account activity data, transaction records, and KYC documents are retained for a minimum of five (5) years from the date of the relevant transaction or the date of account closure, whichever is later, in order to comply with anti-money laundering record-keeping requirements and to resolve any disputes that may arise.

6.2 Deletion After Retention Period

Once the applicable retention period has elapsed and there is no outstanding legal hold, regulatory inquiry, or unresolved dispute requiring continued retention, jlbd5 will securely delete or anonymise your personal data. Deletion is carried out using industry-standard secure erasure methods. Where full deletion is not technically feasible (for example in backup systems), jlbd5 will isolate the data and prevent it from being used for any active processing purpose until deletion is possible.

7.1 Your Data Subject Rights

Subject to applicable legal limitations, you hold the following rights in respect of the personal data jlbd5 holds about you:

• Right of access — you may request a copy of the personal data jlbd5 holds about you.
• Right to rectification — you may request correction of inaccurate or incomplete personal data.
• Right to erasure — you may request deletion of your personal data where jlbd5 is no longer legally required to retain it.
• Right to restriction — you may request that jlbd5 restricts its processing of your personal data in certain circumstances, such as while a dispute about accuracy is being resolved.
• Right to object — where processing is based on legitimate interests, you may object to that processing. jlbd5 will cease the processing unless it can demonstrate compelling legitimate grounds that override your interests.

7.2 How to Exercise Your Rights

To exercise any of the rights listed above, please contact our support team at [email protected] with the subject line "Data Subject Request" and a clear description of the right you wish to exercise and the data it relates to. jlbd5 will acknowledge your request within five (5) business days and provide a substantive response within thirty (30) days. In complex cases, this period may be extended by up to a further thirty (30) days, in which case jlbd5 will notify you of the extension and the reason for it.

8.1 Technical Security Measures

jlbd5 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include: 256-bit SSL/TLS encryption for all data in transit; encrypted storage for all personal data and KYC documents at rest; OTP-based two-factor authentication for account access; role-based access controls restricting internal staff access to personal data on a need-to-know basis; and regular security assessments of platform infrastructure.

8.2 Data Breach Response

In the event of a personal data breach that is likely to result in a risk to your rights or interests, jlbd5 will notify affected players without undue delay, providing a description of the breach, the categories of data affected, the likely consequences, and the measures jlbd5 has taken or proposes to take to address the breach. Notification will be sent to the mobile number registered on your account. jlbd5 maintains an internal data breach response procedure and conducts post-incident reviews to prevent recurrence.

The jlbd5 platform is strictly intended for adults aged 21 years and above. jlbd5 does not knowingly collect, process, or retain personal data from persons under the age of 21. Registration on jlbd5 requires affirmative confirmation that the registrant is aged 21 or older, and age verification via NID card is required before any withdrawal is processed. Where jlbd5 discovers that personal data has been collected from a person under the age of 21, it will immediately suspend the relevant account, delete the personal data, forfeit any associated balances, and take appropriate steps to prevent further access by that person.

10.1 Policy Updates

jlbd5 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or platform features. When we make material changes to this Policy, we will update the "Last updated" date at the top of the Policy and endeavour to notify registered players via their registered mobile number or via an in-platform notification. We encourage players to review this Policy periodically to stay informed about how their personal data is being handled.

10.2 Continued Use as Acceptance

Your continued use of the jlbd5 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you must cease using the platform and may request account closure by contacting [email protected]. Closure requests submitted in response to Privacy Policy changes will be processed promptly, and any eligible balance will be paid out to your registered mobile wallet following standard KYC verification.